Knowledge Base Articles
How-to Articles
- Camera/Mic Switcher Explained
- Co-Host Role Explained
- Counsel Role Explained
- Converting Old Office File Types to Supported File Types
- Deposition Room Introduction (Attendee)
- Deposition Room Introduction (Host Role)
- Downloading an Exhibit
- Host Role Explained
- How-to Add Attendees to a New Deposition
- How-to Adjust Microphone Sensitivity on Windows & macOS
- How-to Allow Screen Sharing on a MacOS Computer
- How Case Exhibit Copying Works
- How-to Create an Account
- How-to Change Camera in Google Chrome and Microsoft Edge
- How-to Change Your Speakers on Windows & macOS
- How-to Dial-In to a Deposition
- How-to Create a Deposition
- How-to Download Video Assets Post Deposition (Host)
- How-to End or Cancel a Deposition
- How-to Grant Access to Video Recordings and Exhibits (Host Role)
- How-to Join a Deposition
- How-to Join a Deposition Using a Guest Account
- How-to Remove or Edit an Attendee in a Deposition
- How-to Screen Share within a Deposition
- How-to Set up Case Teams
- How-to Stamp an Exhibit
- How-to Upload an Exhibit Before and During a Deposition
- How-to Use the Annotation Tools Within the Live Exhibit Tab
- How-to-Use Case Management
- How-to Use Case Teams
- How-to Use Exhibit Permission Controls
- How-to Use the Request to Join Feature (Attendee)
- How-to Use the Request to Join Feature (Host)
- How-to Use Testimony Review
- How-to Use the Pop-Out Feature
- How-to Use the Realtime Feature (Attendee)
- How-to Use the Realtime Feature (Host)
- How-to Use Your Mobile Phone as a Hotspot
- How-to View and Share Exhibits in the Deposition
- Inviting a Witness with a Shared Link
- Organization Structure Explained
- Sidebar Room Introduction (Attendee)
- Witness Role Explained
- Organization Roles
Troubleshooting Articles
- Deleting an Uploaded/Shared Exhibit as a Host
- Email Link Opens to an Error Page or Blank Webpage
- Feedback from the Microphone
- File Will Not Upload Error
- Google Chrome's Camera & Microphone Settings
- I Did Not Receive an Email Invitation to a Deposition
- macOS Microphone and Webcam Troubleshooting
- macOS Video Feed Does Not Display
- Microsoft Edge's Camera & Microphone Settings
- The Deposition is Not Listed on My Dashboard
- Troubleshooting Tips for Hosts if Experiencing Feedback Issues
- User Can See & Hear All Participants, but Cannot be Seen or Heard by Other Attendees
- User Gets Kicked Out When An Exhibit is Introduced
- User is Unable to Hear Anyone in the Deposition
- Windows 10 Camera App Shows Blocked Privacy Settings
- Windows 10 Microphone & Webcam Troubleshooting
- User Cannot Connect due to a Firewall issue
- Exhibit Viewer is Missing Buttons